{"id":16,"date":"2026-04-26T09:19:35","date_gmt":"2026-04-26T09:19:35","guid":{"rendered":"http:\/\/docs.traderis.me\/en\/docs\/contact-via-discord\/"},"modified":"2026-04-26T09:19:35","modified_gmt":"2026-04-26T09:19:35","password":"","slug":"contact-via-discord","status":"publish","type":"docs","link":"https:\/\/docs.traderis.me\/en\/docs\/contact-via-discord\/","title":{"rendered":"How to Contact Us (Discord Only)"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">All TraderIsMe support \u2014 questions, troubleshooting, bug reports, and feature requests \u2014 <strong>goes through our official Discord server<\/strong>. We don&#8217;t operate an email inbox or contact form. Join the server and reach out from the appropriate channel below.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Where to reach us<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table>\n<thead>\n<tr><th>Channel<\/th><th>Status<\/th><\/tr>\n<\/thead>\n<tbody>\n<tr><td><strong>Official Discord server<\/strong><\/td><td>\u2705 Open (the only support channel)<\/td><\/tr>\n<tr><td>Email<\/td><td>\u274c Not accepted<\/td><\/tr>\n<tr><td>Contact form<\/td><td>\u274c Not provided<\/td><\/tr>\n<tr><td>X (formerly Twitter) DMs<\/td><td>\u274c Not monitored for support<\/td><\/tr>\n<\/tbody>\n<\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Consolidating support on Discord lets past questions and answers stay searchable for the whole community, so anyone hitting the same issue can find a fix faster.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to join the Discord server<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The invite link below is open to anyone \u2014 free, no application or approval required.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <strong>Official Discord invite:<\/strong> <a href=\"https:\/\/discord.gg\/DUFTeT6p\">https:\/\/discord.gg\/DUFTeT6p<\/a><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click the invite link above to join Discord.<\/li>\n<li>If you don&#8217;t have a Discord account yet, create one for free from the prompt \u2014 just an email address is enough, and it takes a couple of minutes.<\/li>\n<li>Once you join the server, you&#8217;ll see a welcome message.<\/li>\n<li>Open the <strong>\ud83c\uddec\ud83c\udde7 English<\/strong> category in the left sidebar and head to the channel you need.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Which channel for which question<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Private support tickets (account, billing, individual issues)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For anything you&#8217;d rather <strong>not share publicly<\/strong> \u2014 account details, billing questions, account-specific bugs \u2014 use the ticket system. It spins up a private channel that only you and the support team can see.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the <strong>\ud83c\udf9f\uff5ccreate-ticket<\/strong> channel from the left sidebar.<\/li>\n<li>Pick a category (the type of question) from the panel shown.<\/li>\n<li>A private channel is created just for you, where you can chat with the support team.<\/li>\n<li>Hit <strong>Close<\/strong> when your issue is resolved \u2014 the ticket is automatically archived.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Ticket conversations are visible only to you and the support team, so it&#8217;s safe to share account numbers or screenshots.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">General questions and casual chat<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\ud83d\udcad\uff5cgeneral-chat<\/strong> \u2014 Casual conversation about TraderIsMe and anything trading-related.<\/li>\n<li><strong>\ud83d\udcc8\uff5ctrading-talk<\/strong> \u2014 Strategy, market views, journaling tips \u2014 community discussion among traders.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">These are public channels, so other members may chime in too. Posting your &#8220;how do I\u2026&#8221; questions here also leaves a trail that helps the next person.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Feature requests and feedback<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Got an idea like &#8220;I wish it could do X&#8221; or &#8220;this could work better&#8221;? Drop it in the dedicated forum channel (coming soon) or in <strong>\ud83d\udcad\uff5cgeneral-chat<\/strong>. Requests with the most upvotes and replies move up the priority list.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Before you reach out<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To get help faster, please check the following first:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Search the <a href=\"https:\/\/docs.traderis.me\/en\/\">official docs (this site)<\/a> for similar Q&amp;A.<\/li>\n<li>Check Discord&#8217;s <strong>\ud83d\udce3\uff5cannouncements<\/strong> and <strong>\ud83c\udd95\uff5cupdates<\/strong> channels for known incidents or maintenance notices.<\/li>\n<li>For bug reports, please include reproduction steps, when it happened, and your environment (OS, browser, MT4\/MT5 version) \u2014 the more specific, the faster we can help.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Support hours<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our support team operates during weekday daytime hours in JST (Japan Standard Time, UTC+9). Messages sent overnight, early morning, or on holidays may not be answered until the next business day. We post updates about high-severity incidents (platform-wide outages and the like) in <strong>\ud83d\udce3\uff5cannouncements<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">FAQ<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Q. I don&#8217;t have a Discord account. Do I really need one?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes \u2014 a Discord account is required to contact us. It&#8217;s free, takes only an email address, and only a couple of minutes to create. You can use Discord on mobile, in your desktop browser, or via the desktop app.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Q. Can I email you instead?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Sorry \u2014 we don&#8217;t offer email support. To keep response times fast and answer quality consistent, everything runs through Discord. The ticket system gives you the same privacy as email, just inside Discord.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Q. Can other users see my Discord conversations?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Tickets opened from <strong>\ud83c\udf9f\uff5ccreate-ticket<\/strong> are <strong>private channels visible only to you and the support team<\/strong>. Public channels like \ud83d\udcad\uff5cgeneral-chat or \ud83d\udcc8\uff5ctrading-talk are visible to everyone in the server, so always use a ticket when you need to share account info or anything personal.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Q. Is Japanese support available?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. The same Discord server has a \ud83c\uddef\ud83c\uddf5 \u65e5\u672c\u8a9e category. Open a ticket in Japanese from <strong>\ud83c\udf9f\uff5c\u30c1\u30b1\u30c3\u30c8\u4f5c\u6210<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Related articles<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/docs.traderis.me\/en\/docs\/mt-data-sync-setup\/\">Set Up MT4\/MT5 Data Sync<\/a><\/li>\n<li><a href=\"https:\/\/docs.traderis.me\/en\/docs\/multiple-mt-accounts-sync\/\">Can I Sync Multiple MT4\/MT5 Accounts at the Same Time? (Per-plan Account Limits)<\/a><\/li>\n<\/ul>\n\n","protected":false},"excerpt":{"rendered":"<p>All TraderIsMe support \u2014 questions, troubleshooting, bug reports, and feature requests \u2014 goes through our offi &#8230; <a title=\"How to Contact Us (Discord Only)\" class=\"read-more\" href=\"https:\/\/docs.traderis.me\/en\/docs\/contact-via-discord\/\" aria-label=\"How to Contact Us (Discord Only) \u306b\u3064\u3044\u3066\u3055\u3089\u306b\u8aad\u3080\">\u7d9a\u304d\u3092\u8aad\u3080<\/a><\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[6],"doc_tag":[],"class_list":["post-16","docs","type-docs","status-publish","hentry","doc_category-faq"],"year_month":"2026-06","word_count":673,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":[],"doc_category_info":[{"term_name":"FAQ","term_url":"https:\/\/docs.traderis.me\/en\/docs-category\/faq\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/docs.traderis.me\/en\/wp-json\/wp\/v2\/docs\/16","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/docs.traderis.me\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/docs.traderis.me\/en\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/docs.traderis.me\/en\/wp-json\/wp\/v2\/comments?post=16"}],"version-history":[{"count":0,"href":"https:\/\/docs.traderis.me\/en\/wp-json\/wp\/v2\/docs\/16\/revisions"}],"wp:attachment":[{"href":"https:\/\/docs.traderis.me\/en\/wp-json\/wp\/v2\/media?parent=16"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/docs.traderis.me\/en\/wp-json\/wp\/v2\/doc_category?post=16"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/docs.traderis.me\/en\/wp-json\/wp\/v2\/doc_tag?post=16"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}